Customer referrals are a low cost and very effective way to generate qualified leads.
In fact, 77% of consumers are more likely to buy a new product when learning about it from friends or family.
These leads are warm leads because they come from a trusted source and are going to be far easier to convert.
Now that you know the power of the word of mouth, let’s build your referral program…
65% of consumers say that receiving rewards impacts their frequency of purchase.
First thing’s first: make sure your store’s rewards are set up!
Don’t have rewards created yet? No problem, we got you covered!
Your brand advocates love your brand and they are your best marketers!
Ekoma was built to maximize their “word of mouth” abilities by rewarding them for each order placed by a new customer through their unique link.
Note: They will only be rewarded, for each new customer, placing an order via their unique link.
Your new customers are the ones clicking on your brand advocate’s links.
They share your values and are interested in your message, but mostly, they are curious.
Consequently, it is important to reward them! Coupons are a great reward, here are a couple benefits:
Reward senders and receivers equally, your referral will only be more efficient!
eg. Give $10 off Get $10 off
Each referral program is unique and creates a sense of belonging for your customers as well as a platform to share what they love about you.
Your customers need to trust your platform, and for that reason, branding is essential.
Don’t hesitate to customize your referral program by modifying elements like:
This is the name of your referral program, it seems obvious but “Referral Program” might not be as appealing as a personal branded name for your customers.
Branded referral programs are usually more successful than others, so… unleash your creativity!
Create the look of what your brand advocate will share on social media by modifying the image displayed as well as the title and content of the post. These elements will have a huge impact on their willingness to share your referral program.
We like to make things easy for you so we put together a quick list of things to think about when creating your social media post:
Oh, and finally… don’t forget to activate your reward program!
People are 4 times more likely to buy when referred by a friend.
Above all, this is the golden nugget of this article:
Communicate effectively to your advocates about your referral program and make sure they know you have one!